We want you to be satisfied with your purchase from Cannafull Spectrum Solutions. If you need to return an item, please review the policy below carefully. As we work with various suppliers and ship directly from their warehouses, the return process requires coordination with them.
Return Eligibility Window
- You may request to return most new, unused items within 30 days of the delivery date.
- Returns requested outside this 30-day window cannot be accepted.
Condition of Returned Items To be eligible for a return and refund, items must be:
- Unused and Unassembled: Items must not have been used, installed, assembled, or modified in any way.
- Original Condition: Items must be in the same condition you received them, free of wear or damage.
- Original Packaging: Items must be returned in their complete original packaging, including all inner and outer boxes, packing materials, manuals, warranties, accessories, and any parts originally included.
Non-Returnable Items The following items are generally NOT eligible for return:
- Items returned after the 30-day eligibility window.
- Items returned without obtaining prior Return Authorization (RA) from us.
- Used, installed, assembled, or modified items.
- Items not in their original packaging or missing original parts/accessories/manuals.
- Special orders, custom-made, or made-to-order products.
- Clearance, "final sale," or warehouse deal items.
- Gift cards.
- Any items specifically marked as "non-returnable" on the product page.
- Note: Some specific brands or product types (e.g., grow bulbs, specific equipment) may have unique return restrictions based on supplier policies. This will be confirmed during the authorization process.
Return Process - Authorization Required You MUST contact us to obtain a Return Authorization (RA) number BEFORE sending any item back. Returns received without an RA number will not be accepted or refunded.
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Initiate Request: Contact Cannafull Spectrum Solutions Customer Service within 30 days of delivery via
[Your Email Address]or[Your Phone Number]to request a return. Please provide your order number and the reason for the return. - Authorization & Instructions: We will coordinate with the supplier to authorize the return. If approved, we will provide you with an RA number and detailed instructions, including the correct return shipping address (this will likely be the supplier's warehouse, not our company address).
- Ship the Item: Clearly write the RA number on the outside of the shipping box. Package the item securely in its original packaging. You are responsible for arranging and paying for the return shipment using a trackable shipping method. Items must be shipped back within 15 days of receiving the Return Authorization.
Restocking Fees
- Returns of non-defective items may be subject to a restocking fee of up to 25% of the item's purchase price.
- The applicability and exact percentage of the restocking fee depend on the specific supplier's return policy for that item.
- Any applicable restocking fee will be confirmed during the Return Authorization process and deducted from your refund amount.
Shipping Costs
- Return Shipping: You, the customer, are responsible for all costs associated with shipping the item back to the designated return address.
- Original Shipping: Any original shipping charges paid on your order are non-refundable.
- Free Shipping Orders: If your order originally qualified for free shipping, the actual outbound shipping cost incurred by us or our supplier to send the item to you will be deducted from your refund amount.
Refunds
- Once the returned item is received and inspected by the supplier/warehouse (confirming it meets the required conditions), we will process your refund.
- Please allow approximately 7-14 business days after the item has been received and inspected at the return facility for the refund to be processed.
- Refunds will be issued back to the original method of payment used for the purchase.
- We will send you an email confirmation once your refund has been processed.
Exchanges
- We do not offer direct exchanges.
- The fastest way to receive a different item is to place a new order for the item you want through our website and initiate a separate return for the original item following the standard return process outlined above.
Damaged or Defective Items
Damaged in Transit:
- Please inspect all packages thoroughly upon delivery BEFORE signing for the shipment.
- If you notice any visible damage to the outer packaging (e.g., crushed box, tears, holes), note the specific damage on the carrier's delivery receipt before signing. Take photos if possible.
- Contact Cannafull Spectrum Solutions Customer Service within 48 hours of delivery. Provide your order number, a description of the damage, and photos of both the damaged packaging and the damaged item.
- Keep all original packaging materials, as the carrier may need to inspect them for a damage claim.
- We will work with the supplier and carrier to resolve the issue promptly, typically through replacement parts or a full replacement item, at no additional cost to you.
Defective Items (Manufacturer Defects):
- If an item appears to be defective upon arrival or fails during normal use within the manufacturer's warranty period, please contact us immediately.
- Provide your order number, a detailed description of the issue, any relevant serial numbers, and photos or videos demonstrating the defect if possible.
- We will facilitate communication with the manufacturer/supplier to troubleshoot the issue and determine the appropriate resolution under their warranty policy (which may include repair, replacement parts, or a full replacement).
- Confirmed defective items are generally not subject to restocking fees or return shipping costs.
- Please note: Cannafull Spectrum Solutions is not responsible for any labor costs associated with the installation, removal, or diagnosis of potentially defective items.
Order Cancellations
- You may request to cancel an order after it has been placed but before it has shipped. Please contact us as soon as possible.
- If the order has not yet been processed by our supplier, we can typically cancel it for a full refund.
- If the order has been processed by the supplier but not yet shipped, cancellation may be possible but could be subject to a cancellation or restocking fee (up to 20%), depending on the supplier's policy at that stage. We will inform you if any fees apply.
- If the order has already shipped, it cannot be cancelled. It must be treated as a return, and you will be responsible for return shipping costs and any applicable restocking fees as outlined in this policy.
Questions? If you have any questions about our Return Policy or need assistance initiating a return, please contact Cannafull Spectrum Solutions Customer Service at (888) 378-0017 or sales@cannafullspec.com